Introduction

At the heart of the hospitality that defines CiPASSO is an unconditional commitment to honesty and guaranteed customer satisfaction. We firmly believe that the success of a restaurant is measured not only by the dishes served, but also by the trust and respect it is able to build with its guests.

CiPASSO's Commitment

At CiPASSO, every evening is seen as a unique opportunity to create a memorable experience for our guests. From the selection of ingredients to the presentation of the dish, we attend to every detail with passion and dedication. This continuous effort is at the heart of our philosophy: to ensure that each visit is unique and satisfying.

Listening and Feedback

We recognise that excellence is measured not only in giving but also in accepting. Active listening and accepting feedback are fundamental for us. They allow us to better understand the needs of our guests and to refine our offer. This openness to dialogue helps us maintain high quality standards and constantly innovate the customer experience.

Satisfaction Guarantee

We are aware that despite our best efforts, there may be times when expectations are not fully met. In these rare cases, our action is clear: we intervene promptly by offering a refund. This is not just a gesture of goodwill, but a concrete act of trust and transparency. Our satisfaction guarantee is a promise that we are always on the customer's side, ready to do what it takes to ensure that every experience lives up to expectations.

Conclusion

At CiPASSO, our vision of honesty and guaranteed satisfaction is ingrained in every aspect of our business. From the first contact with the guest to the moment they leave our restaurant, every step is guided by impeccable integrity. We invite you to visit us, where every dish, every smile and every gesture is part of a promise of unconditional honesty and quality. Because, for us, your smile of satisfaction is the true sign of our success.